Refund policy

At Cloudé, your comfort and satisfaction matter to us. If you’re not completely happy with your purchase, we’re here to help.

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

Items that do not meet these conditions may not be eligible for a refund.

Once your return is received and inspected, we’ll notify you of the approval status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

This fee helps cover processing, inspection, and restocking costs.

We happily offer exchanges for sizing issues or damaged items at no additional restocking cost.

If you need a different size or received a defective item, please contact us and we’ll make it right.

The following items cannot be returned:

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For return requests or questions, please contact us at:

hello@cloude.ca

Thank you for shopping with Cloudé — where comfort always comes first.

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