Shipping policy
Shipping Policy
Thank you for shopping with Cloudé. We’re committed to getting your order to you as quickly and smoothly as possible.
Processing Times
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that orders are not processed or shipped on weekends or holidays.
Shipping Times
Estimated delivery times:
- Canada: 3–10 business days
- United States: 5–12 business days
- International: 7–21 business days
Shipping times may vary depending on your location, carrier delays, weather conditions, or high-volume periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time.
Tracking Your Order
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
Lost or Delayed Packages
Cloudé is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.
If your package is lost or significantly delayed, please contact us and we’ll do our best to help.
Incorrect Address Information
Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at:
hello@cloude.ca
Thank you for supporting Cloudé. We appreciate every order and can’t wait for you to experience comfort first.